MSR (GPO)

TEKsystems • Pensacola, FL

8d • $20 - $20 • Hybrid

About The Position

In this role, you will be the first point of contact for members in a fast-paced, high-volume, 24/7 contact center environment. You will assist members with account inquiries, service requests, and financial transactions while delivering exceptional customer service. Success in this position requires strong communication skills, active listening, attention to detail, and the ability to navigate multiple systems efficiently.

Requirements

• Customer Service
• Customer Experience
• Data Entry
• Strong Communication Skills
• Multitasking and Problem Solving
• Computer and System Navigation

Responsibilities

• Respond to member inquiries and service requests via phone and other communication channels.
• Provide accurate information about products, services, and account options.
• Process transactions related to checking, savings, consumer loans, credit cards, IRAs, and other financial products.
• Identify member needs and recommend products and services that may provide additional value.
• Deliver a positive and personalized member experience during every interaction.
• Research and resolve account issues while maintaining accuracy and professionalism.
• Effectively navigate multiple computer systems in a structured, schedule-driven environment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed