Member Service Representative

Advia Credit Union•Beloit, WI

18h•Onsite

About The Position

Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can be described as "work hard, play hard." As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.

Requirements

Genuinely care about people, creating a drive to Act with Integrity and Keep People at the Core.
A willingness to learn and appreciation of coaching to foster professional growth.
A desire to provide solutions to leave the member better than you found them.
Strong critical-thinking skills.
Strong communication skills.
A team-centered mentality.
Spanish language proficiency is a specific need.

Nice To Haves

Cash handling and customer service experience is strongly preferred, but we can teach this too!
Bilingual premium for this role is available for employees who regularly use their language skills to assist members (proficiency testing required).

Responsibilities

Provide outstanding service and build impactful and lasting relationships with members and fellow Advians.
Change lives by proactively helping members achieve their financial goals.
Answer member's questions and service their accounts.
Utilize natural curiosity to actively listen and uncover needs, recommending products and services that will best benefit their individual financial needs.
Assist in outbound calls to engage members to ensure they are aware of the many advantages Advia can offer.