Part-Time Member Service Representative

Mid Oregon Credit Union•Bend, OR

4d•Onsite

About The Position

Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

Requirements

Pleasant, friendly demeanor.
Excellent customer service abilities in speaking to members over the phone and making them feel comfortable.
Keyboarding including 10-key.
Accuracy in handling transactions.
Ability to understand and retain a variety of detailed information on Credit Union products and services and offer them to members when appropriate.
Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction.
Speaking on the telephone approximately 95% percent of workday.
Continuous sitting, standing, talking, and listening for extended periods of time.
Use of hands in repetitive tasks such as typing and writing.
Speaking, and hearing for interaction with members and coworkers.
Clarity of vision at 20 inches or less for processing of member transactions and computer usage.
Memory demands in recalling Credit Union policies, services, and state and federal regulations.
Occasional lifting up to 35 pounds to move supplies or office equipment.
Bending, squatting, or kneeling to reach supplies on ground level.
Reaching above shoulder level to reach supplies overhead.

Nice To Haves

Expert communication skills.
Tech Savvy.
Thrive working in a fast paced, multi-tasking environment.
Previous financial institution experience a plus but not necessary.
Good research and writing skills.

Responsibilities

Answering telephones and providing credit union product and service information.
Posting transactions per member requests.
Transferring phone calls as needed.
Making outbound courtesy calls to members.
Cross-selling credit union products and services.
Making referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.