Member Service Representative (Full-Time) - Kailua

Navy Federal Credit Union•Kailua, HI

5d•$23 - $30•Onsite

About The Position

Provides members and prospective members with the full range of Navy Federal Credit Union products and services, including depository accounts, lending products, and credit and debit cards. Performs moderately complex platform banking functions under supervision while developing confidence and independence in the role. The position is based at the Kailua branch and may require work at or permanent transfer to neighboring branches within a reasonable commuting distance, based on business needs. The role includes providing basic product counseling, assisting with account and loan servicing, researching and resolving basic discrepancies and service requests, processing routine cash and account transactions, and supporting member relationships through education and cross-servicing. The representative must handle cash and negotiable instruments securely and comply with applicable federal and institutional regulations, including Bank Secrecy Act requirements. The position is available Monday through Saturday, with hours based on business needs. Navy Federal describes its career experience as including a committed and engaged culture, competitive pay, and generous benefits and perks; further compensation and benefits details are available on its career site.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and enhance member relationships through education.
Understand and comply with relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.