Member Service Representative - Contact Center
About The Position
Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team! This is a great opportunity for someone with customer service, retail, sales, call center, or contact center experience who wants to build a long-term career in financial services. No previous banking experience is required - we provide the training you need to succeed. Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement. As a Member Service Representative, you'll be an important point of contact for Kohler Credit Union members. You'll provide personalized customer service and financial support by answering questions, resolving concerns, assisting with account requests, and helping members find products and services that meet their needs. You'll communicate with members through phone, chat, email, and secure messaging, making this a great opportunity for someone who enjoys connecting with people and solving problems. You'll assist with everyday banking needs such as debit card requests, mobile deposit verification, account questions, and other member requests while maintaining accuracy and protecting confidential information. Teamwork is also an important part of this Contact Center customer service role. You'll work alongside your teammates to provide an excellent member experience, meet service goals, and support one another. Ongoing training and development will help you strengthen your customer service and financial services knowledge while creating opportunities to grow your career at Kohler Credit Union.
Requirements
- High school diploma or equivalent
- Strong communication skills
- Strong problem-solving skills
- Attention to detail
- Multitasking skills
- Ability to learn new systems
- Ability to follow established procedures
- Ability to comply with financial regulations and requirements
- Must be authorized to work in the United States without current or future sponsorship
Nice To Haves
- Customer service experience
- Retail experience
- Sales experience
- Call center experience
- Contact center experience
- Banking experience
- Financial services experience
Responsibilities
- Provide personalized customer service and financial support
- Answer questions
- Resolve concerns
- Assist with account requests
- Help members find products and services that meet their needs
- Communicate with members through phone, chat, email, and secure messaging
- Assist with everyday banking needs such as debit card requests, mobile deposit verification, account questions, and other member requests
- Maintain accuracy and protect confidential information
- Work alongside teammates to provide an excellent member experience
- Meet service goals
- Support one another
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer contributions
- Generous paid time off
- Tuition reimbursement
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
