Member Contact Center Representative

First Financial Credit Union•Pasadena, CA

7d•Onsite

About The Position

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves. As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry.

Requirements

High School Diploma or equivalent
A working knowledge of customer service procedures at the Credit Union preferred
Very effective oral communications skills and patience to work with the public
Basic accounting skills sufficient to process and balance accounts
Strong personal computer skills, especially data entry
Must be able to cross-sell products and services

Responsibilities

Answer incoming telephone calls and assist members with any of the following: Resolving problems, Cross-selling credit union products, Rate quotations/negotiations, Researching account information, Ordering checks, statements and check copies
Quoting savings and loan rates
Quoting blue book rates
Ordering checks
Ordering statements and check copies
Calculating and quoting dividends (interest) and loan payments
Paying off loans
Payroll deductions
Providing general information
Setting up automatic transfers
Advising member of investment opportunities or options
Referring the opening, adjusting and closing of accounts
Cross-selling Credit Union products
Other duties as assigned

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Employee Assistance Program
Company-sponsored Life insurance
Short- and long-term disability
Voluntary Benefits with Colonial Life and Guardian
Vacation time for Union employees
Additional Vacation
Service award for every 5 years of service
401(k) with 3% Safe Harbor Employer Contributions
Incentives and Recognition based on performance
Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
Employee appreciation and recognition events
Opportunity to win trips
Opportunities for gain sharing
Competitive salary
Matching 401(k)
Comprehensive medical benefits