Member Service Representative

Royal Credit Union•Eau Claire, WI

4h•Hybrid

About The Position

Do you thrive on helping others and solving problems with confidence and compassion? Become a Member Service Representative at Royal Credit Union! In this role, you’ll provide exceptional service to Members via phone and written communication, assist with online banking and card support, and help resolve inquiries with efficiency and care. Join a team where your dedication makes a real difference every day.

Requirements

High school diploma or equivalent
One year of experience demonstrating critical thinking and problem-solving skills
Ability to de-escalate and resolve Member concerns with professionalism and empathy
Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
Proficiency in navigating financial systems and digital tools to support Member needs efficiently

Nice To Haves

Associate’s degree in a business-related field or equivalent experience
Experience working with multiple software systems simultaneously
Previous experience in a financial institution
Background in customer service with a focus on delivering exceptional support

Responsibilities

Provide excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programs.
Assist Members with first level technical support with credit union online banking, telephone banking, debit/credit cards and all deposit related functions.
Possess the knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions.
Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating loyal Members.