Member Service Representative

General Electric Credit Union•Blue Ash, OH

1d•Remote

About The Position

The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members’ general financial questions and concerns.

Requirements

High school diploma or GED required
Minimum six months of experience in customer service required

Nice To Haves

Prior call center experience preferred
Prior experience in a financial institution or related field preferred
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
Effective at working in a fast-paced environment with the ability to multi-task
Interpersonal and customer service skills to provide an exceptional member experience
Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

Responsibilities

Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner
Resolve questions and assist members with inquiries including, but not limited to: General account questions, Online banking support, Credit and debit card inquiries, Transactions including loan payments and internal transfers
Educate and assist members with other credit union products and services
Recommend products and services to enhance members’ financial lives
Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary
Convey member feedback through appropriate channels to be evaluated and addressed