Member Service Representative- Saint Ignace Branch

U.P. State Credit Union • Saint Ignace, MI

11d • Onsite

About The Position

As a Member Service Representative, you’ll be the first point of contact for our members — the person who sets the tone, solves problems, and makes every interaction feel valued. This role blends member support, account assistance, inquiries regarding credit union products and services, and relationship‑building, all while maintaining a high standard of professionalism and accuracy. Spend holidays with your family and work for a community driven, team-oriented credit union, that prides itself in delivering exceptional service, empowering financial dreams, improving our communities, and providing a unique experience one member at a time.

Requirements

• Professionalism
• Accuracy
• Problem solving skills
• Great communication skills

Responsibilities

• First point of contact for members
• Set the tone for member interactions
• Solve member problems
• Make every interaction feel valued
• Provide member support
• Assist with accounts
• Handle inquiries regarding credit union products and services
• Build member relationships
• Maintain a high standard of professionalism and accuracy

Benefits

• 401(k) with 10% employer contribution
• Longevity benefits
• Healthy insurance
• PTO (Paid Time Off)
• VTO (Volunteer Time Off)
• Generous holiday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed