Branch Member Service Representative II
About The Position
At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most. We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success. As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you’ll be part of what comes next. Are you passionate about helping others and delivering exceptional service? As a Branch Member Service Representative (BMSR), you’ll play a key role in creating a positive, welcoming experience for our members. You’ll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service. This position may be filled at a BMSR II level, based on experience and qualifications. BMSR II is for experienced branch professionals who can support more complex member needs, including account opening and lending.
Requirements
- High School diploma or equivalent required
- Minimum of one year of branch banking experience required
Responsibilities
- Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
- Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
- Build positive member relationships and identify opportunities to support members’ financial needs
- Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
- Participate in branch sales and service initiatives to support branch goals
- Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience
- Open and service all types of deposit and loan accounts
- Originate consumer loan applications (e.g., auto, personal, debt consolidation)
- Support more complex transactions and account needs
Benefits
- Comprehensive medical, dental and vision plans
- Basic life and AD&D insurance, short-term disability and long-term disability
- 15+ days of paid time off (PTO) per year
- Up to 16 hours of volunteer time off (VTO) per year
- 11+ paid holidays
- 401(k) that includes a Safe Harbor Match of up to 4%
- Tuition Reimbursement Program
- Mental health resources including an Employee Assistance Program (EAP)
- Individualized learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
