MSR (JAX) - 6/22

TEKsystems•Jacksonville, FL

1d•Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Answer 80 - 100 inbound calls per shift.

Requirements

1-3 years of customer service experience required
Call center experience, retail, service industry, banking
Effective communication and active listening skills
High school diploma
Must have fiber or cable internet
No wireless internet (T Mobile is not compatible)
Direct access to router
Distraction free environment/Quiet place to work

Responsibilities

Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Answer 80 - 100 inbound calls per shift.