Member Service Representative

Crunch Fitness Corporate • Cheektowaga, NY

1d • Onsite

About The Position

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Requirements

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• Must be at least 18 years old
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Facilitate any messages on club software at member check-in
• Work closely with team members in driving new member personal training sales by booking a kick off
• Work closely with team members in driving new members into the gym
• Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed
• Answer phones in courteous, helpful, professional manner
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures, and standards
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in Employee Handbook

Benefits

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Potential for growth and career advancement within network
• Complimentary CPR/AED Re-certifications
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees