Contact Center - Member Service Representative

Kohler Credit Union•Mequon, WI

2d•$17 - $20•Hybrid

About The Position

Kohler Credit Union is hiring a Full-Time Member Service Representative to join their Contact Center team. This entry-level financial services opportunity offers a starting wage of $17.45-$19.50 per hour, with no prior banking or credit union experience required. This role provides training, support, and growth opportunities to help individuals succeed while making a meaningful impact on members' financial well-being. Training will take place in Sheboygan, WI, with the opportunity to transition to the Mequon Branch upon successful completion of the training program.

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Excellent problem-solving and customer relationship skills
Strong attention to detail and commitment to accuracy
Ability to follow compliance, security, and regulatory requirements
Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Previous customer service, contact center, retail, hospitality, or sales experience preferred

Responsibilities

Serve as a primary point of contact for members, delivering exceptional support through phone, chat, email, and secure messaging.
Assist with account inquiries and resolve concerns.
Provide timely solutions that help members achieve their financial goals.
Support account services such as debit cards, account updates, and mobile deposit verification, while ensuring accuracy and compliance in every interaction.
Identify opportunities to recommend products and services that meet members' needs.
Collaborate with team members to achieve service goals.
Participate in ongoing training and development to enhance the overall member experience.