Member Service Representative
Amicalola EMC•Jasper, GA
•Onsite
About The Position
Amicalola EMC has an immediate opening for a Member Service Representative. This position will provide high-quality, positive, and professional customer service to all Amicalola EMC customers and internal team members. The MSR role is required to answer phone calls, handle cash payments, and help members successfully navigate our operating procedures to meet their electric needs.
Requirements
- High school diploma or equivalent required
- Prior experience in customer service
- Ability to learn internal software
- Proficient in Microsoft Office Word, Outlook, etc
- Communicate well on the telephone and with members
- Strong organizational, analytical, problem-solving, written and oral communication skills are necessary
- Must be able to work independently and manage time
- Must maintain a valid driver's license
- Ability to use a computer, phone, cash register, and other office equipment efficiently
Nice To Haves
- Additional education in business or customer service preferred
Responsibilities
- Answer phone calls
- Handle cash payments
- Help members successfully navigate operating procedures to meet their electric needs
- Maintain member data efficiently and accurately
- Accept and post a variety of payments and maintain a cash drawer
- Travel to district offices as needed
Benefits
- Defined Benefit plan
- 401k
- Generous leave
- Paid holidays
- Medical, Dental, and Vision insurance
- Health Savings Account
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
