Member Service Representative - Thornydale Branch

Pima Federal Credit Union•Marana, AZ

1d•Onsite

About The Position

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative. This position has a universal role in our branches, working seamlessly to assist our members' needs from start to finish. Our Member Service Representatives promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures. This role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

Requirements

High school diploma or equivalent
One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
Exceptional customer service skills
Ability to offer solutions that meet our members' needs
Flexibility to travel to other branches on occasion
Honest and trustworthy

Nice To Haves

Working knowledge of Symitar (Episys)
Bilingual English/Spanish skills
Strong work ethic
Positive outlook
Share in the credit union philosophy of "people helping people"
Financial industry experience
Interest in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement
Love finding the best solutions for your members
Work in a culture of teamwork and integrity
Comfortable with transitioning between multiple roles in a branch environment
Excellent communication skills
Detail-oriented

Responsibilities

Process teller transactions
Open and close accounts
Solve problems
Update member information
Conduct loan application interviews
Process loan applications
Fund loans
Present loan disclosures
Process banking transactions accurately and efficiently
Maintain a balanced cash drawer
Achieve individual and team sales goals
Keep up-to-date on all credit union products and services
Enthusiastically promote financial services to members

Benefits

Medical, dental, and vision insurance with a generous contribution from the credit union
100% company-paid life insurance
100% company-paid short-term disability
100% company-paid long-term disability
100% company-paid employee assistance program (EAP)
Access to two flexible spending account (FSA) options
Access to critical illness insurance
Access to accident coverage
Access to buy-up options on life insurance
401(k) plan with company match
100% company-funded pension plan
Generous paid time off policies
11 paid holidays
Tuition Reimbursement
Access to on-demand pay
Access to one-on-one financial planning
An award-winning wellness program
Access to an on-site car repair service
Employee appreciation events
Paid volunteer time
Healthy work-life balance