Member Service Representative (Bank Teller)
About The Position
Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations. We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals sharing a common goal, to create exceptional member experiences. Our culture is meant to encourage trust and allow collaboration, while enabling each employee to meaningful impact our organization as well as the communities we serve.
Requirements
- High school diploma or G.E.D. required.
- At least 1-2 years of experience in a financial institution or retail customer sales/service environment required.
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrives handling multiple tasks in a fast-paced, service-oriented environment.
- Embraces new opportunities with strong initiative to accomplish tasks.
Nice To Haves
- Prior cash-handling experience strongly preferred.
Responsibilities
- Deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions.
- Cross-sell credit union products and services in alignment with members' financial needs and strategic goals of the credit union.
- Serve as a front-line contact for most member dealings at the credit union.
- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Serve as primary contact and build relationships with CFCU members.
- Understand and cross-sell CFCU products and services.
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling.
Benefits
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days/year, with tenure-based increases)
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Many other Employee Perks & Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
