Member Service Representative

1ST COMMUNITY FEDERAL CREDIT UNION • San Angelo, TX

9d • $14 - $0 • Onsite

About The Position

Under general supervision, and in accordance with established policies and procedures, provides a high quality of service in greeting members, opening accounts, processing loans, cross-selling other credit union products and services and responding to member’s questions and problems with the ultimate goal of becoming the member’s PFI (Primary Financial Institution).

Requirements

• High school diploma or equivalent.
• Two years applicable public contact experience in customer service, preferably with at least one year in a financial institution.

Responsibilities

• Greets members, loan applicants and other visitors to the Credit Union. Represents the credit union in a courteous and professional manner.
• Assists members and potential members, providing services such as answering questions, quoting rates, providing balances, researching and resolving problems related to member services and accounts.
• Consistently listens to members and observes documents looking for ways to help members identify and satisfy their financial service needs by cross-selling other credit union services.
• Opens a variety of accounts, such as savings, checking, term share certificates, money market accounts, IRAs, club accounts, fiduciary accounts and non-profit accounts.
• Signs members up for services such as direct deposit, CU Talk, ItsMe247 Online Banking, Bill Payer, debit card and safe deposits boxes.
• Provides information on all relevant products and services.
• Orders checks for members.
• Handles checking account problems, such as stop payments.
• Assists members in reconciling checking accounts.
• Receives requests to close member accounts and safe deposit boxes.
• Reviews accounts for problems or holds prior to closing account or safe deposit box.
• Sets up eligible member’s accounts for accidental death and dismemberment insurance or any additional products offered and makes changes as requested.
• Takes requests for transfers between credit union accounts, bank wires and commercial money orders.
• Verifies and posts change of address requests received from members and other departments.
• Opens and closes the safe deposit box vault for daily business.
• Maintains safe deposit box accounts including posting fees and other clerical duties.
• Assists members in accessing their safe deposit box.
• Receives loan requests in person, by mail, email or by telephone, or receives information from loan officer.
• Ensures loan application is current, and that all information is complete.
• Pulls credit report if needed and forwards all documents necessary for loan officer review.
• Sets up and maintains loan files, prints necessary forms, explains forms and terms to member, posts loan, disburses funds.
• Follows up on loan documents which have not been returned.
• Communicates with loan officer and member as necessary.
• Monitors loans to ascertain that all documents, files, and computer records are accurate and complete.
• Receives telephone calls, faxes, mail requests, emails and texts related to loans and member services.
• Answers questions and researches problems as requested.
• Follows through on all problems and requests for service or loan information, ensuring member satisfaction.
• Performs clerical work associated with providing loan payoff information.
• Performs a variety of clerical work related to loans and member services and provides clerical support to loan officer(s). Examples include typing/word processing, producing reports, faxing, photocopying, completing forms, and filing.
• Follows the expectations set in the Member Service Values.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED