Member Service Representative

Crunch Fitness - Red Brick•Cranston, RI

2d•$17 - $21•Onsite

About The Position

The Member Service Representative (MSR) is the face and voice of Crunch Fitness! Positioned right at the front desk, you are the first point of contact for every member and guest who walks through our doors. Responsible for setting a positive, high-energy tone, providing exceptional customer service, supporting membership check-ins, and keeping the club looking pristine, you are essential to creating an unforgettable member experience.

Requirements

High school diploma or GED in progress/completed preferred.
Minimum age of 18.
CPR/AED certification (or willingness to obtain within 30 days of hire).
Previous experience in customer service, retail, hospitality, or front desk roles is a plus, but a great attitude and passion for fitness matter most!
Comfortable using computer systems, answering phone calls, and learning club management software.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

Nice To Haves

High-energy "people person" who loves interacting with others and thrives in a fun, dynamic gym environment.
Customer Service Rockstar: Genuine love helping people, possess strong communication skills, and can resolve member questions with a warm, professional attitude.
Team Player: Excels in a fast-paced environment and is always willing to jump in and support teammates, managers, and personal trainers.
Detail-Oriented & Reliable: Punctual, comfortable handling point-of-sale transactions, and able to multitask with ease during busy rush hours.
Culture Champion: Brings positive energy every single shift and embodies the loud, inclusive, and fun atmosphere that makes Crunch special.

Responsibilities

Delivering the "No Judgments" Vibe: Warmly greet members and guests with energy and enthusiasm as they enter and exit the facility.
Member Services & Front Desk Support: Process check-ins, answer incoming phone calls, assist members with account inquiries, update contact or billing information, and schedule club tours or CrunchOne Kickoffs.
Driving Growth: Assist the sales team by answering questions about membership tiers, booking guest passes, and promoting club amenities, signature classes, and retail products.
Maintaining the Standard: Keep the front desk, lobby, retail area, and surrounding facility clean, organized, and stocked so the club always feels welcoming and professional.