MSR AS (GPO) - 08/24

TEKsystems • Pensacola, FL

3d • $20 - $20 • Hybrid

About The Position

Engage with members and individuals in a 24/7 high-volume, schedule-driven contact center. Provide information about a wide range of products and services with a focus on delivering exceptional customer service. Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts while advising members on suitable products and services.

Requirements

• Excellent customer service skills.
• Strong data entry capabilities.
• Experience in a call center or similar high-volume, structured environment.
• Ability to adapt to multiple systems and engagement methods.
• Compliance with policy standards.

Nice To Haves

• Experience in administrative, secretary/receptionist, banking/mortgage, or high-volume retail environments.
• Familiarity with environments such as Starbucks, Chick-fil-A, or Target.

Responsibilities

• Respond to inquiries and requests from members and other individuals.
• Provide information on products and services with active listening and engagement.
• Perform transactions for savings, checking, loans, credit cards, and IRAs.
• Advise members on additional products and services that meet their needs.
• Ensure optimal member experience and customer service in a structured environment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed