Member Service Representative - Contact Center

Kohler Credit Union•Sheboygan, WI

5d•$19 - $21•Hybrid

About The Position

Kohler Credit Union is seeking a Full-Time Contact Center Member Service Representative to join their team. This role offers a starting pay of $19.15-$21.40 per hour and is suitable for individuals looking to start or advance their careers in banking, financial services, and customer support. Skills developed in retail, hospitality, or customer service, such as helping customers, answering questions, resolving concerns, and building relationships, are transferable to this position. No prior financial institution experience is necessary. Initial training will take place at the Corporate Center in Sheboygan, Wisconsin, requiring on-site attendance throughout the training period. After successful completion of training and meeting performance expectations, employees may be eligible for a work-from-home arrangement. As a Member Service Representative, you will be a primary contact for members, delivering friendly, knowledgeable, and solutions-oriented service. Your responsibilities will include understanding member needs, answering inquiries, resolving account issues, and guiding them towards products and services that align with their financial objectives. You will support members via phone, chat, email, and secure messaging, maintaining a high standard of professionalism, empathy, and accuracy. Specific duties may involve processing debit card requests, providing digital banking support, verifying mobile deposits, performing account maintenance, and investigating and resolving member concerns. This position is ideal for individuals who enjoy assisting others, problem-solving, and fostering relationships. The role includes continuous training, coaching, and development opportunities to enhance financial knowledge, service skills, and career progression.

Requirements

High School Diploma or equivalent required
Strong verbal and written communication skills
Ability to provide professional, friendly, and solutions-focused customer service
Genuine interest in helping others and creating positive member experiences
Strong attention to detail and ability to handle confidential information
Ability to listen, understand member needs, and effectively resolve questions or concerns
Ability to follow established procedures, policies, and regulatory requirements
Ability to work effectively in a fast-paced, team-oriented environment
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Background in retail, hospitality, or customer service
Previous financial institution experience is not required

Responsibilities

Assist members through phone, chat, email, and secure messaging.
Maintain a high level of professionalism, empathy, and accuracy.
Process debit card requests.
Provide digital banking support.
Verify mobile deposits.
Perform account maintenance.
Research and resolve member questions and concerns.
Listen to member needs and help them find products and services that support their financial goals.