Member Service Representative - Contact Center

Kohler Credit Union•Sheboygan, WI

4d•Hybrid

About The Position

Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join their team. This role is ideal for someone with a background in retail, hospitality, or customer service, as the skills developed in those fields are transferable. No previous financial institution experience is required. Training will take place at the Corporate Center in Sheboygan, Wisconsin, and on-site attendance is mandatory throughout the training period. After successful completion of training and meeting performance expectations, employees may be eligible for a work-from-home arrangement. As a Member Service Representative, you will be a primary point of contact for members, offering friendly, knowledgeable, and solutions-oriented service. You will actively listen to member needs, address inquiries, resolve account issues, and guide them towards suitable products and services to meet their financial objectives. Your responsibilities will include assisting members via phone, chat, email, and secure messaging, all while upholding a high standard of professionalism, empathy, and accuracy. Specific duties may involve processing debit card requests, providing digital banking support, verifying mobile deposits, performing account maintenance, and researching and resolving member concerns. This position is well-suited for individuals who thrive on assisting others, excel at problem-solving, and enjoy building relationships. The role offers continuous training, coaching, and development opportunities to enhance financial knowledge, service skills, and career progression.

Requirements

High School Diploma or equivalent required
Strong verbal and written communication skills
Ability to provide professional, friendly, and solutions-focused customer service
Genuine interest in helping others and creating positive member experiences
Strong attention to detail and ability to handle confidential information
Ability to listen, understand member needs, and effectively resolve questions or concerns
Ability to follow established procedures, policies, and regulatory requirements
Ability to work effectively in a fast-paced, team-oriented environment
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.