Member Service Representative
About The Position
Michigan Schools & Government Credit Union (MSGCU) is seeking a Member Service Representative who has a passion for helping people and providing exceptional and dependable service. MSGCU has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 145,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. MSGCU is a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
Requirements
- High school diploma or GED
- 1 year of progressively responsible experience within a financial institution to become familiar with the variety of financial products and services and account options available.
Responsibilities
- Performs a broad range of member sales and service functions to deliver the desired member experience.
- Focuses on listening to identify member needs by asking questions and offering solutions in order to build loyal member relationships.
- Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals.
- Follows MSGCU’s service standards and completes member service responsibilities with focus and understanding in order to ensure accuracy.
- Processes loan applications, opening new memberships, opening IRAs, setting-up automated services, and supporting Call Center as needed.
- Effectively explains ownership options to members; eligibility requirements for membership; and ensures that all paperwork, documentation, and signatures are completed accurately as required.
- Exceeds member service expectations and builds trusting relationships with members by being the financial expert and showing a sincere interest in the member and their financial success.
- Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
- Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs.
- Listens for member cues and uses in depth knowledge of MSGCU products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
- Offers Credit Life, Credit Disability, and GAP when identified in the members’ best interest and to protect MSGCU.
- Generates new business by asking for business and referrals.
Benefits
- Generous vacation time
- Retirement plan contributions
- Discounts on loans
- Discounts on phone service
- Medical, dental and vision on your first day
- Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
- 3% contribution from MSGCU to 401(k) if at least 21 years old
- 100% match for the next 7% you contribute to your 401(k) if at least 21 years old
- 12 paid holidays
- Up to 120 hours of PTO your first year of service (pro-rated based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
