Member Service Representative (Bank Teller)
About The Position
Communication Federal Credit Union has proudly served its members for over 85 years and was recently honored to be ranked #1 Credit Union in Oklahoma. We're deeply committed to our communities, providing financial education and supporting local organizations. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve. As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.
Requirements
- High school diploma or G.E.D.
- Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrives handling multiple tasks in fast paced, service-oriented environment.
- Embraces new opportunities with strong initiative to accomplish tasks.
Nice To Haves
- Prior cash-handling experience preferred.
Responsibilities
- Serve as primary contact and build relationships with CFCU members.
- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Maintain strong understanding of CFCU products & services, able to cross-sell.
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Benefits
- $1,000 New Hire Welcome Bonus after 90 days
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
