Member Service Representative

TEKsystems • Virginia Beach, VA

5d • $22 - $22 • Hybrid

About The Position

We are seeking Member Service Representatives to support a fast-paced, high-volume contact center environment. In this role, you will assist members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, performance-driven setting. You'll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Requirements

• 12+ years of customer service experience in a high-volume environment
• Experience in call centers, banking/financial services, administrative support, or high-volume retail
• Ability to handle back-to-back calls and meet performance metrics
• Strong data entry skills with attention to detail and accuracy
• Experience working in structured, schedule-driven environments
• Ability to multitask across multiple systems while on calls
• Excellent communication skills and professional phone presence
• Reliable attendance and adherence to strict schedules
• Must meet internet requirements (reliable, hardwired connection preferred)

Nice To Haves

• Experience with consumer loans or financial products
• Contact center experience supporting financial accounts
• Background in mortgage, banking, or credit services
• Administrative or receptionist experience
• Sales mindset with the ability to identify needs and recommend solutions

Responsibilities

• Handle a high volume of inbound and outbound calls
• Assist members with consumer loans, accounts, and financial inquiries
• Process transactions related to loans, deposits, and credit accounts
• Provide accurate information in compliance with policies and regulations
• Use active listening and problem-solving skills to resolve member concerns
• Navigate multiple systems while maintaining strong attention to detail
• Recommend relevant products and services based on member needs
• Accurately document all interactions
• Adhere to strict schedules, including assigned breaks and meals

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed