Member Service Representative (Full-Time) - Kissimmee
About The Position
The Member Service Representative provides members and prospective members with the full range of Navy Federal Credit Union products and services, including deposit accounts, lending products, and credit and debit cards. The role performs moderately complex platform banking functions under supervision while developing confidence and independence. The position is based at 1310 West Osceola Parkway, Kissimmee, Florida 34741. Hours are available Monday through Saturday and are based on business needs. Depending on business needs, the role may require working at or permanently transferring to a neighboring branch within a reasonable commuting distance. The position is eligible for the TalentQuest employee referral program.
Requirements
- Build effective relationships through rapport, trust, diplomacy, and tact.
- Demonstrate effective research, analytical, and problem-solving skills.
- Have experience working independently and in a team environment.
- Maintain composure in a high-production and changing environment.
- Navigate multiple systems efficiently and adapt to evolving technologies.
- Exercise sound judgment and make informed decisions.
- Embrace and support change initiatives in a dynamic and continuously evolving environment.
- Communicate effectively verbally and in writing with members and colleagues.
Nice To Haves
- Working knowledge of deposit and loan products, services, and operational procedures.
- Customer service experience, preferably in banking or a financial institution.
Responsibilities
- Provide basic counseling on available products and services to meet member needs.
- Assist members with opening and maintaining deposit accounts, loans, and other financial products.
- Research and resolve basic account discrepancies and service requests.
- Identify opportunities to cross-service products and enhance member relationships through education.
- Understand and comply with relevant federal and institutional regulations related to financial products and services.
- Support team members by sharing knowledge and best practices as experience grows.
- Handle cash and other negotiable instruments properly and securely.
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
- Perform other duties as assigned.
Benefits
- Eligible for the TalentQuest employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
