Member Service Representative- Middletown YMCA Family Location

YMCA of Delaware•Middletown, DE

5d•$15 - $20

About The Position

The Member Service Representative provides a welcoming, prompt, and friendly customer service experience to YMCA members and prospective members at the Middletown YMCA Family Location. The role responds to questions about membership, programs, and services in person, by telephone, and by email; manages incoming calls; and addresses membership complaints and comments with appropriate solutions and follow-up to support resolution and member satisfaction. The representative also contributes to the team by completing related tasks as needed and other assigned duties.

Requirements

Strong interpersonal and communication skills to serve a diverse community.
High school diploma or equivalent experience and/or education.
Ability to communicate well, strong human relations skills, and general knowledge of office routines.
Ability to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and type member information into a computer.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales, or related experience.
Basic knowledge of computers.

Nice To Haves

Multi-lingual.

Responsibilities

Provide an excellent customer service experience to members and prospects.
Contribute to team effort by accomplishing related results as needed.
Manage effectively large amounts of incoming calls.
Engage members to help build sustainable relationships of trust through open and interactive communication.
Interact with customers in person, by telephone, or by email to provide information about membership, programs, and services in a prompt, warm, and friendly manner.
Address membership complaints and comments, providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
Perform other tasks as assigned.