Remote Member Service Representative - Part Time

Copart•US IA Network 980, IA

4d•$16 - $24•Remote

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide, connecting vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Remote Customer Service Representative (CSR) delivers exceptional customer service to both internal and external customers. With a comprehensive understanding of Copart's practices, the CSR provides solutions that enhance the customer experience. The primary responsibility of this role is to offer inbound phone support to Copart Members throughout their membership journey. The CSR acts as the company's representative, often being the first point of contact for our customers.

Requirements

Must be able to show empathy in the workplace.
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred.
Bilingual skills a plus.

Responsibilities

Provide inbound phone support to Copart Members.
Offer solutions that aid and facilitate a unique customer service experience.
Understand client needs and offer solutions and support.
Answer and place calls in a professional manner.
Focus on "1st call resolution".
Use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.