Member Service Representative

Credit Human•San Antonio, TX

10h•Onsite

About The Position

We are seeking a Member Service Representative for the Member Service Center (MSC) Department. The representative is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs while enhancing their financial health and well-being.

Requirements

1 year of customer service experience
High School Diploma or equivalent
Excellent customer service
Exceptional written and/or verbal communication skills
PC skills and 10-key by touch
Type 30 or better words per minute
Empathy
Problem-solving
Adaptability in a fast-paced environment
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

2 years of customer service experience
Financial service or banking experience
Call center/contact center experience
Sales or cross-selling experience

Responsibilities

Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
Perform financial transactions, inquiries, and file maintenance on accounts in accordance with regulatory compliance
Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization