Customer Service (Credit Union)

TEKsystems • Grand Rapids, MI

3d • $18 - $20 • Onsite

About The Position

Join a growing credit union team where you'll be the face of the organization, helping members with everyday banking transactions while providing exceptional customer service. This is a great opportunity for someone who enjoys working with people, solving problems, and building relationships in a stable, career-focused environment.

Requirements

• 1-3 years of customer service experience (banking, retail, hospitality, or other face-to-face environments preferred)
• Strong communication and relationship-building skills
• Passion for delivering exceptional customer service and going above and beyond
• Basic math, cash-handling, and computer skills
• Strong attention to detail, accuracy, and ability to multitask

Nice To Haves

• banking, teller, retail, hospitality, or customer service backgrounds

Responsibilities

• Process member transactions accurately, including deposits, withdrawals, transfers, money orders, and cashier's checks.
• Provide friendly, professional service and assist members with questions and account inquiries.
• Educate members on credit union products and services that may benefit their financial needs.
• Maintain and balance a cash drawer with accuracy and attention to detail.
• Research and resolve member issues by partnering with internal departments.
• Support other branch locations as needed and participate in community events.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed