Credit Union Collections Specialist

Honda Federal Credit Union•Marysville, OH

5d•Onsite

About The Position

This role is responsible for engaging members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Requirements

High school diploma or general education degree.
Formal certification or training in a credit union focused trade school or training center.
Two to four years of related collections experience and/or training.
Working knowledge of state and federal collection laws/procedures.
Computer skills: knowledge of Microsoft Office Suite.
Reasoning ability to solve problems.
Member service and communication skills.
Negotiating skills.

Responsibilities

Loan and share loss prevention and recovery.
Specialty collection tasks: Bankruptcy, Foreclosure, Modifications, Repossession, Credit disputes.
Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act.
Writing accurate and concise notes and documentation in appropriate collection system.
Completes assigned educational and training objectives.