Member Service Representative/Teller- Bilingual

Cornerstone Credit Union•Rock Falls, IL

4d•Onsite

About The Position

Cornerstone Credit Union is seeking an enthusiastic individual to join their professional and awesome team as a Member Service Representative/Teller. This role is crucial in assisting members with their financial needs, providing services in a courteous and professional manner, and ensuring prompt, efficient, and accurate service. The position also involves cross-selling services to enhance members' financial well-being and maintaining a thorough understanding of Credit Union philosophies and policies. Cornerstone Credit Union was voted one of the top three financial institutions in Sauk Valley and offers a competitive compensation and benefit package.

Requirements

Bilingual
Reliable
Working knowledge of Fiserv and general equipment needed to perform daily work.
Ability to handle problem resolutions using independent judgment.
Proficiency in cross selling services offered by CCU.
Awareness of, understanding of, and compliance with regulatory and compliance issues for deposit accounts.
Knowledgeable about the credit union with the ability to answer basic questions.
Understanding of credit union policy and standard procedures which relate to the MSR department.

Responsibilities

Independently maintain and balance assigned cash drawer.
Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks, money orders and general functions.
Maintain over/short practice, cash drawer limits.
Follow BSA guidelines for CTR and SAR.
Follow check negotiation practices.
Handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
Demonstrate proficiency in cross selling services offered by CCU.
Understand and follow applicable CCU policies and standard operating procedures.
Remain aware of, understand and comply with regulatory and compliance issues for deposit accounts.
Greet and sign in members/visitors.
Responsible for the upkeep and professional look of the lobby.
Control the flow of member traffic to available Financial Service Representatives.
Encode and re-pin Debit card.
Sort & distribute mail.
Respond to inquiries made by members in person in a timely, friendly and professional manner.
Changing and handling the coin bags in the coin machine and perform simple maintenance.
Process mail and night drops.
Answer basic questions about the credit union.
Understand credit union policy and standard procedures which relate to the MSR department.