Member Service Representative/Loan Officer

Maine Savings Federal Credit Union•Hampden, ME

6d•Onsite

About The Position

Maine Savings Federal Credit Union is looking for an MSR/Loan Officer for its Hampden location. The mission of this role is to foster cooperation with members and build their trust by relaying knowledge of how the credit union's products can have a positive impact on their financial lives. Preferred experience includes retail banking, processing loan approvals and denials, opening/closing accounts, and a passion for helping others.

Requirements

3-5 years of similar or related experience preferred.
Prior experience in working with others inside and outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Working knowledge skills both written and verbal.
Ability to work out of other branches as needed.
Work environment is physically located in the Branch.

Nice To Haves

Knowledge base in retail banking
Processing loan approvals and denials
Opening/closing accounts
Passion for helping others

Responsibilities

Provides friendly, prompt, professional and accurate service to members and coworkers.
Helps members understand products such as unsecured personal loans, secure vehicle loans, VISA, and debt consolidation loans, and cross-sells opportunities.
Communicates with and interviews members for consumer loan applications, ensuring compliance with credit union policies (exclusive of equities).
Delivers loan decisions to members within minutes of their application.
Confirms that all loan collateral is properly insured.
Demonstrates understanding and compliance of regulatory and cybersecurity trainings as they relate to workflow.
Periodically assists the Teller line, processing members’ financial transactions and balancing cash drawer.
Demonstrates competency in Digital Banking.
Floats to other branches as needed.