Member Service Representative II - Main Branch
About The Position
ACU is seeking a Member Service Representative II to help credit union members with transactions and account needs in person and by phone. The role handles a variety of financial transactions, provides member guidance, maintains account details, supports ATM and Visa Debit card requests and unauthorized-use issues, and balances daily transactions and cash totals. The position also involves communicating with credit union employees and attending monthly staff meetings and assigned training sessions. The role is part-time, 38 hours, at ACU’s Main Branch in Tacoma, Washington. Branch hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. The posted pay range is $20.05–$30.80 per hour, with a target hiring range of $20.05–$25.66. Candidates with the minimum six months of financial institution experience, including new accounts, can expect to start at $20.05 per hour.
Requirements
- High school diploma or equivalent.
- Six months or more of financial institution experience, including new account experience preferred.
- Must be bondable.
- Quick and accurate computer skills.
- Friendly, people-oriented approach to member service.
- Problem-solving skills.
- Good written and verbal communication skills.
- Motivation and organization, including the ability to work under pressure.
Nice To Haves
- One to two years of financial institution experience.
- Experience handling loans and new accounts.
Responsibilities
- Help credit union members with transactions in person or by phone in a friendly manner.
- Handle various transactions and provide guidance to members.
- Develop expertise in teller transaction codes and check cashing.
- Manage accounts with attention to detail.
- Issue, reissue, or hot card ATM and Visa Debit cards.
- Assist members with issues involving unauthorized use of ATM or Visa Debit cards.
- Balance daily transactions and cash totals accurately, efficiently, and on time.
- Communicate effectively, orally and in writing, with credit union employees.
- Attend monthly staff meetings and participate in assigned training sessions.
Benefits
- Generous paid time off (PTO).
- 11 paid holidays.
- Paid bereavement leave.
- Paid jury duty leave.
- Training and advancement opportunities.
- 401(k) with employer match up to 6%.
- Mortgage discounts.
- Paid volunteering at ACU-sponsored events.
- Bonus opportunities.
- Company-paid long-term disability and life insurance.
- Medical, vision, and dental benefits.
- Annual employee event for staff and their families.
- Employee Assistance Program (EAP).
- Free wire transfers.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
