Member Service Representative II

Members 1st Federal Credit Union•Harrisburg, SD

About The Position

The Member Service Representative II supports branch operations by providing high levels of member satisfaction and helping grow deposits, loans, and service ratios. The role assists members with establishing new accounts and answering questions about lending, account maintenance and reviews, and support services. It ensures compliance with credit union standards and policies, supports branch growth through lobby engagement, and promotes a consultative sales culture by influencing, educating, and connecting branch associates, partners, and members with technology and self-service options. The position may take on branch leadership responsibilities when a Branch Manager or Assistant Branch Manager is not present and may provide coverage for other departments or functions within the scope of the role. Members 1st describes a culture centered on diversity, inclusion, belonging, teamwork, and serving members, associates, and communities. The position offers a minimum salary of $20.67 per hour, with the possibility of higher pay based on experience, skills, education, and location.

Requirements

1–3 years of related experience.
General and business knowledge equivalent to a high school diploma.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
Cash handling skills.
Ability to recognize and offer sales opportunities.
Advanced analytical and problem-solving skills.
Advanced organizational and time management skills.
Ability to lead, take charge, and offer opinions and direction.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Ability to travel, including occasional overnight travel.
A valid driver's license is not required.

Responsibilities

Support branch operations and provide high levels of member satisfaction.
Assist with branch growth in deposits, loans, and service ratio.
Help members establish new accounts and answer questions about lending, account maintenance and reviews, and support services.
Ensure compliance with credit union standards, policies, and procedures.
Support internal branch growth and service by executing lobby engagement.
Demonstrate and foster a consultative sales culture with members and staff.
Influence, educate, and connect branch associates, partners, and members to technology and self-service options.
Take on branch leadership responsibilities when a Branch Manager or Assistant Branch Manager is not present, as needed.
Provide coverage for other departments or functions within the scope of the position, as needed.