Member Service Representative II

STATE CHARTERED CREDIT UNIONS IN FLORIDA•Jacksonville, FL

2d•Onsite

About The Position

The Member Service Representative II assists First Florida Credit Union in fulfilling its mission by providing fair, integral, and outstanding service to internal and external members. The position helps members and prospective members with their credit union needs, explains services, establishes deposit and loan accounts, and responds to questions and problems. The role also supports branch operations, compliance, accurate transaction processing, and the recommendation of products and services.

Requirements

One to three years of similar or related experience.
High school education or GED.
Ability to operate a 10-key calculator and computer keyboard, with working knowledge of Microsoft products.
Strong interpersonal skills for relationship-building, cooperation, and first-level conflict resolution; discussions require confidentiality, discretion, diplomacy, and tact.
Ability to meet the role's physical requirements, including bending, stooping, kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Specific vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability, as required or requested, to exert up to 25 pounds of force occasionally and/or a negligible amount constantly to move objects.
Maintain dependable attendance and punctuality.
Qualify for, obtain, and maintain annual NMLS registration and qualify for and obtain a Credit Life and Disability License.

Responsibilities

Take member loan applications in person or by phone, prepare them for Loan Officer review, follow up on their status, and process approved loans, including arranging closings and disbursements.
Assist members in establishing new accounts and changing existing accounts, including memberships, checking, money market accounts, certificates, Individual Retirement Accounts, debit cards, addresses, and beneficiaries.
Receive and process member financial transactions, including deposits, withdrawals, loan payments, transfers, and cash advances.
Sell cashier's checks and Visa gift cards.
Identify member needs and cross-sell Credit Union services and ancillary products to eligible members.
Answer routine and complex account-related questions in person or by phone and resolve problems or direct members to the appropriate area.
Perform quality control of account and loan documents and prepare documents for delivery to the records department for imaging.
Represent the branch in relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups, as appropriate.
Assist other departments or branches as requested by management.
Balance daily transactions and keep errors and monetary outages within guidelines.
Comply with Credit Union policies, including the Bank Secrecy Act and Customer Identification Program.
Maintain knowledge of products, services, policies, procedures, and interdepartmental functions; communicate information clearly and accurately.
Qualify for, obtain, and maintain annual registration in the Nationwide Mortgage Licensing System and Registry (NMLS).
Qualify for and obtain a Credit Life and Disability License.
Perform other related duties as assigned.