Member Service Representative II

Advancial Federal Credit Union • Anchorage, AK

4d • $22 - $28 • Onsite

About The Position

As a Member Service Representative II, you will process a variety of financial transactions—including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding to account inquiries—while identifying opportunities to deepen relationships and support members' financial needs.

Requirements

• High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of computer equipment and software required including Microsoft Office Suite.
• Must be service‑oriented, self‑motivated, and able to manage a variety of tasks effectively

Responsibilities

• Deliver exceptional member service aligned with Advancial's values, maintaining high satisfaction scores, and consistent positive feedback.
• Acquire new members and deepens existing relationships through proactive sales and service activities, identifying opportunities to improve members' financial health.
• Meet established goals for product penetration and monthly sales performance.
• Process transactions accurately and efficiently—both in branch and by phone—while resolving member issues through strong product and procedural knowledge.
• Mitigate risk by following all policies and procedures with sound judgment, and complete daily branch operations including correcting account or transaction errors.
• Support branch needs, including at least two Saturday shifts and opening/closing duties.
• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

Benefits

• Comprehensive healthcare
• Life insurance
• 401(k) benefits
• 11 company holidays
• Three weeks of vacation
• Access to vacation homes in Destin, FL, and Breckenridge, CO
• Employer contributions to 401(k)
• Affordable pet insurance with employer contributions
• Tuition reimbursement (80% coverage after one year)
• Advancial Life Rewards program (reimburses up to $1,000 annually for unexpected expenses)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED