Member Service Representative I

Magic Valley Electric Cooperative • Mercedes, TX

1d • Onsite

About The Position

Provides a variety of clerical and administrative tasks related to the receiving and crediting of member-consumer payments in conformance with approved accounting practices and procedures. This role involves receiving and crediting payments, preparing reports, handling member requests for services, processing account terminations, and responding to member inquiries and complaints.

Requirements

• Must be able to carry out a variety of activities which requires a high degree of accuracy and attention to detail.
• Position requires on-going contact with member-consumers under various circumstances, which requires tact and diplomacy.
• Must be able to perform the activities as listed in the position description.
• Sitting, walking and standing are normally used in carrying out the assigned duties.

Nice To Haves

• Communicates with member-consumers concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled.
• Maintains good relations in all contacts with the general public.

Responsibilities

• Receives and credits member-consumer payments through mail and the counter and drive-in window.
• Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciling of data.
• Receives member consumer requests for connections, disconnections, reconnections or new services.
• Completes paperwork on terminated accounts.
• Receives service orders and forwards to appropriate department for actions.
• Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).
• Observes all safety rules.
• Processes returned checks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed