Member Service Representative I

Magic Valley Electric Cooperative•Mercedes, TX

About The Position

Provides a variety of clerical and administrative tasks related to the receiving and crediting of member-consumer payments in conformance with approved accounting practices and procedures.

Requirements

Clerical and administrative tasks related to receiving and crediting payments.
Knowledge of approved accounting practices and procedures.
Ability to prepare reports requiring investigation, verification, classification, recording, and reconciling of data.
Experience in handling member consumer requests for service changes (connections, disconnections, reconnections).
Proficiency in completing paperwork for terminated accounts.
Ability to process service orders and forward them to the appropriate departments.
Skill in responding to member-consumer inquiries and resolving complaints.
Awareness of and adherence to all safety rules.
Experience in processing returned checks.
Ability to communicate effectively with member-consumers regarding accounts, services, rates, policies, and procedures.
Ability to maintain good relations with the general public.

Responsibilities

Receives and credits member-consumer payments through mail and the counter and drive-in window.
Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciling of data.
Receives member consumer requests for connections, disconnections, reconnections or new services.
Completes paperwork on terminated accounts.
Receives service orders and forwards to appropriate department for actions.
Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).
Observes all safety rules.
Processes returned checks
Shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.
Communicates with Member-Consumers concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled.
Maintains good relations in all contacts with the general public.