Member Service Representative I

Great Northwest Federal Credit Union • Port Angeles, WA

6h • $21 - $24 • Onsite

About The Position

Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. The primary purpose of this role is to provide an outstanding level of member service and satisfaction. This position requires experience with computers and office equipment, and involves handling various member transactions accurately. Employees will also educate members on credit union products and services, respond to inquiries and issues, and maintain accurate cash drawers.

Requirements

• High School diploma or equivalent, or actively pursuing a High School Diploma/GED.
• Effective communication skills.
• Ability to work successfully with the public in a frequently stressful environment.
• Experience in sales, customer/member service, cash handling.
• Good math/business aptitude.
• Mobility and stamina to work in a standard office setting.
• Ability to use standard office equipment including various software and technology-based services: video, chat, ITM’s.
• Ability to lift items up to 50 pounds.
• Need to stand or sit for long periods of time.
• Ability to raise arms above head.
• Adequate hearing and speech to communicate with members and/or staff on the phone, in-person and through drive-thru speaker systems.
• Must comply with the credit union's Bank Secrecy Act/Anti Money Laundering Act/OFAC and all other Compliance Policies as required by the position.

Nice To Haves

• Experience in sales
• Experience in customer/member service
• Experience in cash handling

Responsibilities

• Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Provides an outstanding level of member service and member satisfaction.
• Has computer and office equipment experience.
• Receives payments for mortgage and all other types of loans, ensuring accuracy and collection of late charges if applicable.
• Understands credit union policies regarding delinquent loans and knows how to assist or refer members.
• Examines checks for endorsements and negotiability.
• Ensures accuracy in providing correct information, transactions, and cash to members.
• Practices member education of all products and services offered by the credit union and helps achieve saturation goals.
• Provides routine information on credit union products, services, and policies.
• Responds to members’ requests, problems, and complaints, and/or directs them to the proper person for assistance.
• Receives information pertaining to members’ accounts and processes or routes it to proper departments.
• Processes stop payments on share draft accounts and ACH direct deposits.
• Provides members with account status, including current balances and loan payoffs.
• May be responsible for combinations & keys (i.e. night drop, ATM, Vault).
• Maintains an accurate cash drawer and balances in a timely manner.
• Follows through on member questions or requests.
• Works on internal training through online courses.
• Follows MIP (Member Identity Program), filling out Currency Transaction Reports, Suspicious Activity Reports, Monetary logs as needed.
• Complies with the credit union's Bank Secrecy Act/Anti Money Laundering Act/OFAC and all other Compliance Policies as required by the position.
• Performs other duties as assigned.

Benefits

• Full background check and drug screening prior to hiring.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED