Member Service Representative I

1st Community Credit Union•Town of Hamilton, WI

1d•$16 - $20•Onsite

About The Position

We are currently seeking a friendly, professional, and detail-oriented Member Service Representative I (MSR I) to join our team at our West Salem Office. As the first point of contact for our members, this role is essential in delivering outstanding service and assisting with a variety of financial transactions.

Requirements

Friendly, professional, and member-focused attitude
Strong communication skills with both members and coworkers
High attention to detail and accuracy in financial transactions
Ability to maintain confidentiality and handle sensitive information responsibly

Responsibilities

Assist members with daily transactions, including deposits, withdrawals, and loan payments
Process debit card, credit card, and change order requests
Develop positive business relationships with new and existing members
Identify member needs and recommend appropriate products and services
Adhere to all credit union policies, procedures, and guidelines
Maintain strict confidentiality of member information and comply with privacy standards
Collaborate with team members and maintain open communication across departments

Benefits

Health, dental, and vision insurance
401(k) plan with up to a 5% employer match
Life insurance and long-term disability coverage
Voluntary coverage options, including accident, critical illness, and cancer coverage
Generous vacation, personal, and sick time
Paid holidays
Educational reimbursement to support your continued growth and development
Casual dress code
Recognition & rewards program
A team-oriented, supportive culture where your ideas and contributions matter
Opportunities for professional development and career growth
The opportunity to make a meaningful difference for members and the communities we serve