Member Service Representative I - Member Support (52124)

iQ Credit Union • Vancouver, WA

6d • Onsite

About The Position

The Member Service Representative I – Member Support provides exceptional service by responding to inquiries, solving basic problems and providing solutions in a contact center environment. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED

Responsibilities

• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.
• Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals.
• Consistently achieve goals; share best practices with team members.
• Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.
• Actively participate in monthly coaching and development planners to leverage talents and development opportunities.
• Commit to and successfully execute on agreed upon action plans with your manager.
• Actively support the Member Support Service Level Agreement to build sound relationships with members.
• Provide information about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans.
• Assist members with any questions or problems with their account including any research and, if necessary, correction of any errors.
• Ask questions and seek understanding to ensure the best solution is consistently provided to each member.
• Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries timely.
• Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.
• File correspondence and documentation as needed.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Benefits

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.
• iQ matches up to 6% of your 401(k) contributions.
• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.
• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED