Member Service Representative I - Floating
About The Position
Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing, to name a few. This is an entry-level position with pay rate dependent on experience. The role requires effective communication skills and the ability to work successfully with the public in a frequently stressful environment. Employees must possess mobility and stamina for a standard office setting and be able to use standard office equipment. Some employees may need to lift items up to 30 pounds, stand or sit for long periods, or raise their arms above their head. Adequate hearing and speech are necessary for communication.
Requirements
- Computer and office equipment experience.
- Effective communication skills.
- Ability to work successfully with the public in a frequently stressful environment.
- Experience in sales.
- Experience in cross-selling to help the branch achieve goals.
- Works well in a team environment.
- Customer/member service skills.
- Cash handling experience.
- Good math/business aptitude.
- Mobility and stamina to work in a standard office setting.
- Ability to use standard office equipment.
- Adequate hearing and speech to communicate with members and staff.
- Compliance with the credit union's BSA/AML/OFAC policy.
Nice To Haves
- High school diploma or equivalent preferred (not required if student is working on it).
- Ability to lift items up to 30 pounds.
- Ability to stand or sit for long periods of time.
- Ability to raise arms above head.
- Experience in mortgage loan application processing or answering mortgage-related questions (requires NMLS registration).
Responsibilities
- Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
- Enters transaction data into the credit union's computer system.
- Receives payments for mortgage, installment, and share secured loans, ensuring accuracy and collection of late charges.
- Understands credit union policy regarding delinquent loans and provides appropriate suggestions or referrals.
- Provides members with necessary transaction forms.
- Examines checks for endorsements and negotiability.
- Ensures accuracy in providing correct transactions and cash to members.
- Cross-sells all products and services offered by the credit union.
- Provides routine information on credit union products, services, and policies, including membership eligibility, account types, loan procedures, interest rates, dividend rates, branch locations, office hours, and telephone numbers.
- Responds to member requests, problems, and complaints, or directs them to the appropriate personnel.
- Receives and processes member account information or routes it to the proper departments.
- Processes stop payments on share draft accounts and ACH direct deposits.
- Provides members with account status, including current balances and loan payoffs.
- Maintains an accurate cash drawer and balances it in a timely manner.
- Follows through on member questions or requests.
- Completes internal training through online CPD courses.
- Helps cross-sell all products and services (does not typically process loans).
- Cross-trains in all areas of the Phone Center to serve as a backup, including POPio and online services.
- Follows MIP procedures and fills out CTRs, SARs, and Monetary logs as needed, running checks over $5000 through Bridger.
- Complies with the credit union's BSA/AML/OFAC policy.
- May be required to be registered with NMLS if responsible for taking mortgage loan applications or answering mortgage-related questions, which involves a background search and fingerprinting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
