Member Service Representative, Bilingual

Campus Federal Credit Union•Baton Rouge, LA

About The Position

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're seeking a member-focused Bilingual Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service in both English and Spanish. In this role, you'll serve as a trusted resource for Spanish-speaking members, assisting with financial transactions, account servicing, product inquiries, and digital banking support through a variety of communication channels. The ideal candidate is a strong communicator, problem solver, and relationship builder committed to providing an outstanding member experience.

Requirements

High school diploma or GED required.
Minimum of two years of experience in the financial services industry.
Fluent in both English and Spanish, including the ability to read, write, and speak both languages effectively.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Experience handling financial transactions and resolving member inquiries.
Ability to identify member needs and recommend appropriate products and services.
Strong attention to detail and commitment to accuracy.
Comfortable using multiple systems and technology platforms in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for Spanish-speaking members, providing exceptional service and support across multiple channels, including phone, email, video chat, and secure messaging.
Assist members with routine financial transactions, account servicing requests, and general banking inquiries.
Process a variety of member service requests, including debit and credit card assistance, ACH transactions, stop payments, fraud disputes, check orders, and wire transfers.
Educate members on Credit Union products, services, and digital banking tools to help them maximize their banking experience.
Identify member needs and recommend products and services that support their financial well-being.
Assist members with enrollment and navigation of digital banking services and self-service tools.
Ensure member information is maintained accurately and securely through proper authentication and account maintenance procedures.
Recognize and escalate potential fraud, account abuse, or other situations requiring additional review.
Maintain compliance with Credit Union policies, procedures, and applicable regulations.
Build positive member relationships by providing timely, professional, and solution-oriented service.