Member Service Representative 2 - Bilingual (Ark City)

Mid American Credit Union • Arkansas City, KS

1d • Onsite

About The Position

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members who still enjoy face-to-face interaction. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience.

Requirements

• High School Diploma or GED required
• Six months to two years of similar or related experience.
• Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
• Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
• Demonstrate an understanding of products and willingness to educate our member about them.
• Maintain a positive attitude and engages members when they interact with them.
• Follow all policies and procedures set by the credit union when assisting members.
• Understand cash and check handling responsibilities and procedures.
• Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members.
• Ability to multi task while maintaining a high level of efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees