Member Service Representative 1 - Apopka

FAIRWINDS Credit Union • Apopka, FL

8d • Onsite

About The Position

As a Member Service Representative for the Apopka branch, you will be the first point of contact for members seeking to achieve financial freedom. This role is designed for individuals with a financial mindset who are looking to begin or advance their banking career while making a significant impact. FAIRWINDS Credit Union provides competitive benefits and a starting wage of $18.00 per hour, with the potential to increase to $19.00 per hour within the first year.

Requirements

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.

Nice To Haves

• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Benefits

• 11 paid holidays
• generous paid time off
• 6% 401(k) match
• $700 annual contribution to your Health Savings Account
• comprehensive maternity leave program
• medical, dental, vision, disability, and life insurance
• leadership development
• tuition assistance
• advancement opportunities
• rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed