Member Service Representative 1

Bluestone Federal Credit Union • Sioux Falls, SD

2d • Onsite

About The Position

Bluestone Federal Credit Union is currently looking to fill an open Member Service Representative position. This individual will assist members with processing transactions, such as deposits, withdrawals or payments, resolving complaints or account discrepancies and answering questions. To succeed as a Member Service Representative, candidates should maintain a professional appearance, have a member focused attitude and should be courteous, helpful, accurate, and dependable. Bluestone promotes a growth environment and constantly focus on a culture of growth. By doing so we promote professional advancement from within. Many employees in many different positions started out as a Member Service Representative.

Requirements

• High School diploma or equivalent
• Must pass a credit and background check to company’s satisfaction
• Excellent communication skills
• Accurate and detail oriented
• Typing, 10 key and computer experience
• Team player, work well with others, positive attitude
• Exceptional customer service skills
• Normal office environment with minimal exposure to dust, noise, etc.
• Must be able to stand for long periods of time
• Must work in branch locations, not a work from home position
• Must be able to lift, carry, move up to 40 pounds

Nice To Haves

• Previous cash handling or customer service experience helpful

Responsibilities

• Greet members and provide exceptional member service
• Process transactions including, but not limited to, deposits, withdrawals, loan and card payments, check withdrawals, bond redemption and cash advances
• Prove cash and checks at end of day
• Receive and process requests for, but not limited to, wires, stop payments, verification of deposits, ordering checks and debit cards, issuing gift, travel and everyday spending cards
• Process negotiable instruments for collection purposes on a daily basis
• Open and close sub accounts and memberships
• Respond to inquiries and process all transactions related to IRA’s
• Actively solicit products & services with new and existing members in conjunction with the marketing and overall goals of the Credit Union
• Assure proper maintenance, cleanliness and security of work area, equipment, etc.
• Perform other duties as assigned by any MRS II, MSR III or Management Team Member
• Support BFCU mission, vision, strategies and business plans
• Consistently demonstrate BFCU Core Values

Benefits

• health (Avera Health Plans) with options of co-pay and high deductible plans to choose from
• Health Savings Account which has a company match
• dental (Delta) and vision (VSP) plans
• basic life insurance
• short term disability
• long-term disability
• traditional and Roth 401k plans with a 6% match
• annual discretionary contribution
• 15 days of Paid Time Off (increases with tenure)
• Holiday pay (generally 11 per year)
• get their birthday off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED