Member Service Representative 1 - Non Union

Coastal Community • Area C (Discovery Islands/Mainland Inlets), BC

3d • Onsite

About The Position

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service, we’d like to hear from you.

As a Member Service Representative, under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is your responsibility as Member Service Representative to carry our vision forward in order to build, maintain, attract, and expand the member’s relationship with the credit union.

Requirements

• A secondary school diploma with academic emphasis
• 1 year post-secondary education
• Up to 1 year of work experience in a sales and service position
• Keyboarding skill of 40 wpm and computer terminology are required
• Familiarity with Windows, including Word and Excel spreadsheet applications
• You enjoy dealing with the public
• Good communication skills
• Ability to articulate in a clear, concise manner
• Professional in appearance

Nice To Haves

• Flexible, collaborative team player
• Approachable problem solver
• Embraces self-development and life-long learning

Responsibilities

• Accurately processes a variety of transactions to meet the needs of our members
• Inform members of new services and changes to existing services and encourage members to utilize same
• Answer telephone inquiries
• Provide members access into safety deposit boxes
• End of day processing and balancing to be completed in a timely manner as per established procedures
• Performs other related duties as assigned

Benefits

• Commitment to work/life balance
• Substantial extended benefits package
• 11.75% employer-paid RRSP contribution
• Investments in your education and training
• Banking perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED