Member Service Manager - Orange City
About The Position
As a Member Service Manager at our Orange City branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and crew. Your Role in Our Mission: Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries Execute coaching and development activities to help team members meet or exceed performance expectations Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian Support members with account inquiries, service needs, and transaction assistance Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes Live and model The FAIRWINDS Way values in everything you do
Requirements
- Proven leadership in a financial institution
- Strong knowledge of teller operations, branch procedures, and regulatory compliance
- You’re a motivator and mentor, passionate about developing others and creating a high-performing team
- Excellent interpersonal and problem-solving skills
- Ability to balance service, operations, and performance goals in a fast-paced environment
- Detail-oriented with a commitment to accuracy, integrity, and accountability
- A genuine passion for helping others achieve financial success
Responsibilities
- Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
- Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
- Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
- Execute coaching and development activities to help team members meet or exceed performance expectations
- Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
- Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
- Support members with account inquiries, service needs, and transaction assistance
- Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
- Live and model The FAIRWINDS Way values in everything you do
Benefits
- 11 paid holidays
- Generous paid time off
- 6% 401(k) match
- $700 annual contribution to your Health Savings Account
- Comprehensive maternity leave program
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Leadership development
- Tuition assistance
- Advancement opportunities
- Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
