Member Service Manager - Orange City
FAIRWINDS Credit Union•Orange City, FL
•Onsite
About The Position
As a Member Service Manager at our Orange City branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and crew.
Requirements
- Proven leadership in a financial institution
- Strong knowledge of teller operations, branch procedures, and regulatory compliance
- You’re a motivator and mentor, passionate about developing others and creating a high-performing team
- Excellent interpersonal and problem-solving skills
- Ability to balance service, operations, and performance goals in a fast-paced environment
- Detail-oriented with a commitment to accuracy, integrity, and accountability
- A genuine passion for helping others achieve financial success
Responsibilities
- Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
- Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
- Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
- Execute coaching and development activities to help team members meet or exceed performance expectations
- Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
- Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
- Support members with account inquiries, service needs, and transaction assistance
- Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
- Live and model The FAIRWINDS Way values in everything you do
Benefits
- 11 paid holidays
- generous paid time off
- 6% 401(k) match
- $700 annual contribution to your Health Savings Account
- comprehensive maternity leave program
- medical insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- leadership development
- tuition assistance
- advancement opportunities
- rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
