Member Service Intern - Manager in Training

Mountain America Credit Union•Rexburg, ID

5d•Onsite

About The Position

The Member Service Intern, under direct supervision, will assist the Member Service team with our one goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special projects that have a direct impact on our members and teams. This isn't just an internship, it's a career opportunity! Reports directly under the supervision of the Member Service Transformation Manager.

Requirements

Junior or Senior at BYU–Idaho
Pursuing a relevant major (Business, Finance, Accounting, Economics, Data Analytics minors)
Interest in leadership, member service, and financial services
Ability to complete required rotations and training (This is a 7 year program . Participants will go through a 2 year training phase and then placed as a Branch Manager . Ideally , they will work in the Branch Manager role for another 5+ years .)
Must be willing to re-locate anywhere within MACU’s footprint for Branch placement.
Operating at Top of Class (3.5 GPA or higher)
Communication skills
Demonstrate MACU Way & Leadership Way Behaviors
Must meet MACU employment eligibility requirements
Advance Excel and Microsoft Office
Emotional Intelligence
Critical Thinking & Problem Solving
Excellent Communication & Presentation Skills
Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry.
Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel).
Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles
Strong interpersonal and customer service skills (written and verbal)
Must be creative, innovative and a self-starter with a positive, upbeat attitude
Ability to work effectively with people
Strong analytical and organizational skills
Strong presentation and communication skills, both verbal and written
Detail oriented with analytical, organizational and problem-solving skills
Perform and interpret needs analyses and translate the findings into actionable plans.

Nice To Haves

Flexibility to relocate within our branch network is essential, as we invest in team members willing to move to fill talent gaps across our footprint.
We value individuals who have actively invested in their personal and professional development, setting themselves apart from their peers.
Participants will have already acquired the necessary skills for our leadership positions through their degree programs and are ready to apply these skills while embracing our MACU culture.

Responsibilities

Assist Member Service Transformation Manager with system rollouts, including change management and communication planning.
Conduct focus groups with different branch teams on effectiveness of new systems.
Research industry best practices for branch operations and present findings to senior branch leadership.
Analyze data and review organization financials to determine profitability of the branches.
Make recommendations on goal structure for branch team members.
Shadow Branch Leaders in branch operations.
Perform needs analysis and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals.
May also assist in reviewing employee engagement data to make recommendations on improving culture within specific teams.